Returns & Exchanges
At HealthXpress, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for most items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution through a refund or replacement.
Initiate Your Request
Log in to your HealthXpress account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.
Print and Attach Label
Download your prepaid shipping label from our portal, print it out, and securely attach it to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy while we process your return within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing